Our Privacy Policy

Information We Collect

When you register for a trial class, enroll in a course, or contact us, we may collect the following personal information:

• Full name and email address
• Phone number or WhatsApp number
• Country of residence and time zone
• Course preferences and learning goals
• Payment information (processed securely through third-party gateways)

We also automatically collect non-personal technical data such as browser type, IP address, pages visited, and session duration through standard web analytics tools to improve our services.

How We Use Your Information

The information we collect is used solely for the following purposes:

• To schedule and manage your trial and regular classes
• To send course-related updates, class reminders, and important notices
• To process fee payments and maintain billing records
• To assign you a suitable teacher based on your requirements
• To improve our website, services, and overall student experience
• To respond to your enquiries and provide customer support

Data Sharing & Third Parties

We value your privacy and do not sell, rent, or trade your personal information with any third party for their marketing purposes. However, we may share limited data with trusted service providers strictly to operate our academy, including:

• Payment Gateways (e.g., PayPal, 2Checkout) — to process your fee payments securely
• Communication Platforms (e.g., Zoom, Skype) — to conduct online classes
• Email Service Providers — to deliver class confirmations and notifications
• Analytics Tools (e.g., Google Analytics) — to understand website usage in aggregated form

All third-party providers are bound by their own privacy policies and applicable data protection laws.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and administrative measures to protect your data against unauthorised access, loss, misuse, or disclosure, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled servers for storing records
• Regular security reviews and updates to our systems

While we strive to protect your personal data, please note that no method of internet transmission is 100% secure and we cannot guarantee absolute security.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences (e.g., dark mode selection)
• Analyse website traffic and user behaviour in aggregate
• Improve the relevance and performance of our website

You can choose to disable cookies through your browser settings at any time. However, some parts of our website may not function correctly without them.

Children's Privacy

A large portion of our students are children learning the Holy Quran. We take children's privacy very seriously. For students under the age of 13:

• All enrolment and communication is handled through a parent or legal guardian
• We do not knowingly collect personal data directly from children under 13
• Parental consent is required before a child can begin classes

If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will promptly delete such information.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active student records are kept for the duration of enrolment
• Financial and billing records are retained for up to 7 years in accordance with legal requirements
• Enquiry and contact form data is retained for up to 1 year unless you become a student

Once data is no longer required, it is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal data held by Idara Al Furqan:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete data
• Deletion: Request the deletion of your personal data (subject to legal obligations)
• Objection: Object to the processing of your data for certain purposes
• Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us by email. We will respond to all verified requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active students via email where appropriate

We encourage you to review this page periodically to stay informed about how we are protecting your information.